Custom domain verification fails? Check the record name first
A working platform URL lets you keep sharing the site while you connect an optional custom domain. If you already own the name, reuse it. Start with the exact records in your current hosting project.
Read public DNS before editing again
Replace these example names with the zone and record owner supplied by your host. These commands read DNS; they do not change it.
dig NS example.com dig TXT _verify.example.com dig CNAME www.example.com
Check the status and authority section. A timeout or SERVFAIL is a lookup failure; an empty answer alone does not establish that the name is absent. NOERROR also needs interpretation: RFC 2308 distinguishes no-data and referral answers.
| Symptom | Check | Next step |
|---|---|---|
| The panel contains the record, but public DNS does not | Authoritative nameservers and any subdomain delegation | Edit the active DNS zone |
| The name contains the domain twice | Compare the full owner name with its Host field | Correct the relative owner; preserve the supplied value |
| Ownership CNAME resolves through a proxy | Host-required proxy mode | Follow that host's verification instructions |
| Only www or only the root works | Both DNS and the host's domain entries | Configure the intended hostname separately |
| DNS looks correct but HTTPS fails | Domain binding, certificate status and the actual deployment | Finish the host-side setup before calling it live |
Namecheap appends the zone in its Host field. For example, use www for www.example.com. Cloudflare proxy mode applies to A, AAAA and CNAME; TXT is always DNS-only. Avoid blanket changes to proxy settings or nameservers.
Finish with the website
Confirm the host accepts the exact hostname, open HTTPS, and test the main enquiry, order or booking action. DNS visibility, domain binding and a working customer action are separate checkpoints.
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Prepared by Add Domain with AI assistance and checked against the official sources above on 27 October 2026.